5 Reasons Why Your Moving Company Should Go Paperless
5 Reasons Why Your Moving Company Should Go Paperless
We have all been there before. You’re searching through the insurmountable pile of documents that come your way to find the right one. Meanwhile, your prospect is waiting and needs an answer as soon as possible – you need quick and simple access to your records.
Major corporations around the world are moving towards paperless solutions. While moving companies operate in a very ‘low-tech’ industry, they are missing out on powerful mover’s software that can streamline their operations, provide a greater customer experience, and greater returns on their investment.
It’s time to consider employing moving software to help your company go paperless. Let’s discuss five of the major reasons why you should make a consideration today.
Greater Productivity
Simply put, time is money. The more efficiently you can make use of your time, the greater the amount of money you can make. Movegistics allows you to operate with extreme efficiency by streamlining the lead capturing and estimating process.
Lead Capture
Our moving software has the ability to funnel customer leads from your company’s website, third-party lead providers, referring realtors, and any other lead-generating services you use. The digital transfer of this information saves your company time and the hassle of manually inputting this information yourself.
Consider that an employee may take about 8 minutes to enter a prospect’s information into your system. At an average of 10 leads a day, our Movegistics CRM can save your company 40 hours a month in data entry alone!
Our On-Site Estimate Mobile App
Once the lead is captured, the first responder almost always has a distinct advantage when it comes to winning the move. Especially so for medium to large moves where It is imperative to get an accurate estimate to the customer as quickly as possible.
Providing accurate on-site estimates is perhaps the single most important function of a qualified sales rep. Every move is different and they must be able to arrive at an accurate estimate based on a multitude of metrics pertaining to each move.
Traditionally, estimates are done on paper using Cube Sheets and can be very cumbersome, time-consuming, and require manual calculation. This manual step in the workflow can introduce delays in getting an accurate estimate to your customer before your competitors do.
Our Movegistics Mobile Survey App, currently available on the Google Play and iTunes app stores, eliminates the need for archaic cube sheets. The app works without an Internet connection and snaps photographs of items involved in the move. Impress your prospects and ensure accuracy and professionalism with the Movegistics CRM on-site estimate mobile moving app.
Now consider that the same employee may take 45 minutes on average to complete an estimate using a cube sheet. Our on-site survey mobile app can help you complete the same estimate in under 10 minutes. At an average of 5 estimates per day, our mobile app can save your company over 80 hours a month in estimating alone!
Going paperless allows you to eliminate tedious tasks, like sorting through documents. Consider this, as you go paperless you will have less documents to sift through each day. Your employees will spend less time sorting and distributing documents, then shredding or filing it. More of these activities are done digitally – emails go to the proper address, estimates are signed electronically and there is no sorting, filing or shredding involved.
Ask yourself, are your employees being productive… or are they simply busy? With the power of our moving software, you will eliminate inefficient tasks that keep your employees busy so that they can focus on tasks that keep them productive. In the end, your bottom line will thank you generously.
Operating on paper is expensive. Printers, scanners, copiers, fax machines – they all cost money. Aside from their purchasing cost, you must factor in ink, maintenance, and paper. Studies estimate that each employee uses about 10,000 sheets of paper each year. This paper costs around 500 per employee. Once you factor how many employees you have to provide paper for, the numbers start to add up quickly.
Let’s examine these costs a little further. Printers, scanners, copiers, and fax machines increase the startup costs of a business. If you’re a new entrant in the moving industry, you want to keep your startup costs as low as possible while you focus on growing your revenue. With Movegistics CRM, you can minimize your startup costs and replace them with a low monthly fee.
Also consider the variable costs associated with time spent on printing, preparing and handing off paperwork, and the time spent by your office in verifying final charges on the printed BOL. How about the losses from errors and omissions that cut into your profits? The losses can results from claims settled out of pocket because pre-existing damages were not digitally documented, or even from simple calculation errors in the BOL.
If your office staff is tied up in preparing, filling out and handing off paperwork, they are not available to respond to customer inquiries in a timely manner. We live in an era of instant gratification, nobody wants to wait long for a response – or a document for that matter. By going paperless, you can eliminate intensive paper based procedures such as job summaries and Bill of Ladings. Not only do you save on the supplies – your employees get that time back for more productive activities and you get to cut down your losses from errors & omissions.
Our Bill Of Lading Mobile App
Our BOL app eliminates the need for paper-based documents like contracts, BOL’s, waivers, and job summaries. In addition, the app provides your foremen with more functionality at their fingertips. The app guides them step-by-step through the move and helps them calculate charges with greater accuracy.
Your foreman can do a full walk through with the app. They can take pictures of pre-existing damages and get electronic signatures on the valuation election, BOLs, waivers and warehouse receipts.
The app even keeps track of time spent on doing the move and keeps track of any break time separately. It then uses time spent on the move to automatically calculate the final move charges based on your hourly rates.
Once your foreman has completed their move, they can forward the charges to your central office for approval. If edits are made by the office, the updated BOL will bounce back to the foreman via the app. After signing the BOL, your customer will receive an electronic copy for their records.
Based on a recent customer research we conducted, our electronic BOL app can save you over $10,000 per year per truck when you account for savings from all the factors discussed above. These savings multiply as you grow your moving company and add more trucks to your fleet.
Our BOL app is perhaps the most significant cost-savings feature included in the Movegistics package. The moving company software’s functionality significantly reduces time in paperwork processing and phone calls while greatly reducing variable costs. Make the move today and you will never look back.
Easy Access and Retrieval of Information
Managing your operations on paper is expensive and inefficient. Employees in the paper-intensive moving business spend up to 30% of their time looking for notes and documents, and 10% of those notes and documents are either lost or misfiled. Multiply that by your payroll to see how much you can save by going paperless. Additionally, lost work time doesn’t account for the many related indirect costs, such as delays in processing and the resulting customer frustration. When you are searching for an address, do you still check your address book? Of course not, you check Internet search engines like Google or Yahoo for quick results with minimal effort.
Searching for documents within our Movegistics CRM software is a similar comparison – you can spend an hour sifting through paper documents or you can search Movegistics and find your desired results in seconds. Compare the ease of searching up anything on our Movegistics CRM software to the time wasted in shuffling through a disorganized filing cabinet or stacks of paper to find what you’re looking for, and the answer is simple.
With our mobile apps, you will run a more effective operation in the office and out in the field as well. Your field representatives will have access to the information they need at their fingertips. This translates to more efficient customer interactions – given that they can answer many more questions onsite without the need for follow-ups.
Take a moment to consider the implicit benefits as well. When your field employees are empowered with more information available to them on the field, they will no longer have to call your central office so frequently. If you currently have multiple employees in the office for the purpose of answering phones, you have the option of assigning them to more productive tasks that put money in your pocket.
Dashboard and Analytical Reports
Our moving software gives you unmatched power at your fingertips so that you can spend your time on more productive efforts that build your business. You can take advantage of our dashboards and analytical reports to measure and monitor the key performance indicators for your moving company.
Collaboration – Sharing Information
Paperless operations foster greater collaboration. By seamlessly sharing information, each employee is informed on the latest changes. Are multiple employees working on a customer issue? Movegistics CRM makes it easier for them to remain on the same page by storing all relative notes online and in a central activity log for each employee to review. Under the paper method, generally, notes are scribbled down on a sticky note on one employee’s desk. It is up to that employee to spread the message to all other employees involved. Unfortunately, when the phone continues to ring – these updates can slip through the cracks. By using our moving company software as a central hub for all customer notes, call logs and updates, you ensure that all employees are looking at the same information and that they have the most recent information.
Greater Customer Satisfaction
We live in a digital era where our customers expect to have requests filled briefly. Your customers will appreciate their document requests being filled within seconds when you operate paperlessly via Movegistics CRM. All it takes is just a few moments to find copies of their requested documents and submit them via email.
Our moving software eliminates headaches for both the company and their customers. Consider the positive effects that our features like the Visual Estimator and Customer Portal provide. Let’s take a closer look at these features:
The Movegistics Visual Estimator
Our visual estimator is hosted directly on your website with your branding. This tool allows your prospects to build their own inventory with visual aids. They can provide as little as just their contact information or optionally provide their inventory and access info. The result is that they receive a more accurate quote and your sales team gets fully-qualified leads while enjoying a higher conversion rate. Your customers find it fun & easy to use and they will appreciate the rich, visual experience you are providing for them.
Our Customer Portal With Live Chat
After receiving a qualified lead, you can direct your customers to their very own customer portal where they can do live chats with their reps. The customer portal allows them to update their contact information as well as case-specific data regarding the desired move. They can also view and e-sign estimates and order for service documents using the portal. The portal assists with scheduling the move too, they can request move dates and times – you can then approve or suggest alternate schedules based on your availability. Once the details have been established, the portal also serves to collect a deposit from the customer. This poweful tool eliminates headaches for sales reps by saving them time in chasing down customers. It also eliminates the frustration of not being able to reach customers for vital details regarding their move.
As movers ourselves, we have fought your battles before. We took our experience and lessons learned and designed our moving company software with every step of the moving process in mind. Our goal is to streamline the process for both parties – your business, and your customers. When you offer a quality service with greater convenience, you earn satisfied customers. This leads to repeat sales and better reviews – which carry a lot of weight in our digital environment.
Becoming Environmentally-Conscious
Moving to a paperless operation via Movegistics is not only the most profitable decision you can make, but it’s also the most environmentally-friendly one! The Daily Green suggests that paper accounts for a quarter of landfill waste. Studies show that we can prevent the emission of 1.6 million tons of greenhouse gases in the U.S. via modest decreases in the use of office paper. Not only does the disposal of paper affect our environment, but the production is detrimental to the environment as well. The mechanical harvesting of wood has simplified the paper creation process and made it much more affordable to the average consumer – at the expense of our forests. According to statistics collected by The World Counts, an environmental protection database, forty-percent of our world’s timber collection is intended for the production of paper products.
As movers ourselves, we have fought your battles before. We took our experience and lessons learned and designed our moving company software with every step of the moving process in mind. Our goal is to streamline the process for both parties – your business, and your customers. When you offer a quality service with greater convenience, you earn satisfied customers. This leads to repeat sales and better reviews – which carry a lot of weight in our digital environment.
The true cost of paper lies in the handling of the paper in every step along your workflow, not just the printing of information on the paper itself. Movegistics CRM software is the paperless solution that will take your business to the next level. From true mobile accessibility to a convenient customer portal – we are the first and only software provider in our class. With convenient features that streamline operations, save money, and lead to a greater customer experience – there is no reason not to give our mover’s software a shot. Call us today to become one of our satisfied customers.
