There are two significant parts of any market life cycle — the product innovation phase and the process innovation phase. The product innovation phase is a time when companies make rapid improvements in their products as a way to differentiate from the competition. But product innovation eventually slows and companies turn to process innovation and excellence as a means of out-competing rivals.
As markets age, product features converge and differentiation at the product level becomes more and more difficult. At some point differentiating among removal service providers shifts from pricing & product attributes to which company is easier to do business with and winning on that difference relies on a company’s execution of its customer facing business processes.
A company’s business processes are its life-blood.
Virtually every removal company has to deal with multiple customer facing business processes such as the proposal process, contracting, scheduling, dispatching, storage, billing and myriad others. Very often in tight markets, the way these customer facing business processes are executed can be one company’s critical success factor and a barrier to entry for a competitor. Moreover, a company’s margins will benefit from clean processes that can fulfill both a customer’s product and business needs.
MovegisticsTM CRM enables the process innovation and excellence that your business needs today to make it easier for your customers to do business with your company.
Below are the key areas where Movegistics CRM can help you stay ahead of your competition through process excellence:
- Customer Relationship Management (CRM)
- Sales Automation
- Customer Engagement
Our clients absolutely love how MovegisticsTM CRM gives an immediate facelift to their customer facing business processes using industry best practices, and by way of the latest business technologies out there such as e-signatures, online contracts, IOS and Android apps and more.
Email us at email@example.com for a free consultation and discover how we can help you ‘wow’ your customers.